We are extremely grateful for all feedback we receive. As an organisation, we are always thinking creatively about providing more opportunities for those in the Bromley Borough to give their feedback and have undertaken projects to hear more views on what is needed, directly from those needing it.
Feedback included thoughts about Bromley Y waiting times, initial contact appointments, support provided and general comments. We outline and reflect on the findings in this report.
Read the full report or summaries below showing how Bromley Y is responding to this feedback.
“Thank you Bromley Y , for saving people from potentially taking their lives :)”
'When I understood that all of my fears are inside my head and based on opinion, not reality,
I realised the chances of what I'm really worried about happening is very low. This helped me to overcome my anxiety gradually and to feel much better over time'
“Thanks for being a thing Bromley Y you have helped many young lives”
“Thanks for being there.”
“I was able to speak about things that were happening in my life at the time.”
“I was a very concerned mum calling for a daughter who was in crisis. They (Bromley Y) checked in with me and made sure I was okay too. I felt very much that I had a found the right service that was needed. I would not change anything; I was really pleased. I wouldn’t fault the quality of the service, but I did not even know the service existed, I was recommended the service by a friend, I was very grateful. Bromley Y are a hidden gem, I would highly recommend. I would recommend putting information out on Mumsnet who would be grateful of this support.”
“The intervention worked and matched what he needed. The short-term impact has been amazing”
“Thank you for everything that you have done it’s really helped and reassured me. The school have been amazing too supporting us both. Thank you for your time you have spent with my son it has really shown and using what you have advised. I can’t thank you enough…. it’s people like yourself that make a change and help massively towards family’s that need help and support I would 100% recommend yourself and think you all are a great support network that help along schools as well. Thank you again..”
"Thank you so much for having the sessions for our daughter. She said that she can control her worries more since starting these sessions and we can see her express this in conversations, as well as directly telling us about this improvement. We will keep talking to her, but we all feel things are good at the moment. Thank you again!"
“My son is currently starting his second 'course' of help at Bromley Y. Everyone I have spoken to could not have been more helpful. A great service for all. Thank you”
“Thank you so much. I’m not sure you know how amazing you have been, not just in the sessions with my child (which have literally changed the way they perceive things) but also your attention and kindness in working through the issues that we still face at school. I honestly don’t know where I’d be without your help. You have been so successful in all we had hoped to achieve with Bromley Y. Their anxiety is reducing, and their confidence has grown, they utilize techniques learnt in the yoga course and via your sessions.
I really appreciate how well you have got to know them too. It is so lovely to hear such positive language, I know they are going to just smash whatever they put their mind to – so long as everyone recognises what they need to grow.
Thanks so much, I recommend Bromley Y to all my friends when I feel they can benefit from it. I hope you’re all receiving the funding and resources you need to carry on and do even more to support the young people around us. “
From the parent of a child attending the Anxiety Busting Yoga Group in 2023
“Your service is a vital part of the services we can access as a school and one I recommend.”
“Bromley Y have been great to work with and have supported the leadership team and specific staff in the school who work with SEMH children”
“Thank you for your work! “
“As you know, we think our school wellbeing practitioner is fantastic and really, a wonderful asset to the school and … our girls”
“Thank you for all the support”
"I just want to say thank you for all the hard work and commitment from that staff at
Bromley Y. The Lumi Nova free licence is phenomenal and I am using it to refer parents to before they refer to you.
I also love the webinars that are available which I flag every week/fortnight to parents.
Your constant work to try to provide for the children and families of Bromley is really noticeable and I am grateful as a Family Worker for all you do to help me in my role too.
School Family Worker, Warren Road Primary School"
I am a family worker at a local primary school. I am so grateful for the tireless work that Bromley Y do. We have regular contact, access to webinars and resources that I can pass on to parents. Bromley Y staff are all lovely and constantly endeavoring to provide support for children, young people and their families. I am so grateful I can consult or refer.
THANK YOU TO ALL THE STAFF AT BROMLEY Y!
Independent Registered Charity No. 291181 Company No. 1844941
Our Governance
020 3770 8848
Lines are open 9-5pm Mon-Friday
Closed Bank Holidays & Sundays
Bromley Y is not a crisis service