We want to make sure that we are doing the best we can to meet the mental health and emotional wellbeing needs of children, young people and families in the Bromley borough.

To do this, we like to gather as much feedback as possible.

We are extremely grateful for all feedback we receive. As an organisation, we are always thinking creatively about providing more opportunities for those in the Bromley Borough to give their feedback and have undertaken projects to hear more views on what is needed, directly from those needing it.

We share all feedback with the Bromley Y staff and Trustees to address any issues that arise.

To see our project findings, please look at the reports below:

Boy shouting into microphone

Hearing directly from our service users
is important to us.

Feedback included thoughts about Bromley Y waiting times, initial contact appointments, support provided and general comments. We outline and reflect on the findings in this report.

Teacher Children Classroom

Over 400 young people, parents/carers and school professionals shared their thoughts and knowledge
of mental health support available in Bromley.

Read the full report or summaries below showing how Bromley Y is responding to this feedback. 


We strongly believe that seeking the feedback from users their families and our partners enables us to ensure we are delivering and developing quality services that meet the needs of individuals.

Independent Registered Charity No. 291181 Company No. 1844941
Our Governance


17 Ethelbert Road,

Other Help Lines
  • CAMHS Crisis Line 020 3228 5980
  • Childline 0800 1111
  • Samaritans 116 123
  • Saneline 0300 304 7000
  • HOPElink UK 0800 068 4141