Mental Health and Emotional Wellbeing Service (MHEWS)

Our main service is the mental health and emotional wellbeing service in Bromley. Which provides a single point of access for the emotional wellbeing of young people in Bromley.

Advice and guidance has been embedded across the main service provision of Mental Health Teams in schools, for which there is separate funding.


About the Getting Advice team

Bromley Y is committed to strengthening access to mental health and wellbeing services and having a strong reach into the community to ensure that ‘mental health is everyone’s business’. We work closely with schools and other services/professionals that work with young people in the borough and continue to build on existing relationships as well as developing new relationships in the community.

The Getting Advice team has a strong focus on early detection and intervention. Empowering young people to understand and support themselves, in order to build their resilience and manage their wellbeing. We also work with parents/carers, school staff and other professionals working with young people to create a holistic and collaborative approach to supporting the wellbeing of young people and their families.

We offer psycho-education, strategies and hints and tips through regular webinars for young people, their parents/carers and professionals. One to one interventions include:

• Guided Self Help
• Parent Led Guided Self Help
• Support for Adolescent Low Mood and Anxiety
• Support Calls for parents/carers who may not need a full referral, but could benefit from some advice, containment and appropriate signposting.

 ‘The Signpost’ is our text support service for 11- 18yr olds with one of our practitioners providing advice, guidance, understanding and signposting. Texts are responded to within 24hrs Monday to Friday between 9am and 5pm.

Read More about The Signpost


About the Getting Risk Support team

The Getting Risk Support team is the first point of contact at Bromley Y for all incoming referrals.

Referrals are screened daily and then assigned to one of our team who will complete an initial contact call to gather more information. The next step is to begin pathway planning with the young person and their parents.

We also meet with Child and Adolescent Mental Health Services (CAMHS) daily, to discuss referrals which we feel may be more appropriate for their service. The Getting Risk Support team ensures that risk is evaluated and monitored; providing practical and important information on how to keep the young person safe, if necessary.

We look to support young people throughout their care and encourage ongoing self-help and peer support groups to maintain their resilience and recovery. 


About the Getting Help team

Bromley Y offers brief, evidence-based interventions to help young people and their families to improve their emotional wellbeing. Our range of therapeutic interventions meet the growing need for mental health support. We provide a variety of ways to access services including:
• A digital game-based offer called Lumi Nova for 7-12 year-olds experiencing anxiety
• On-line/ video sessions with young people and their families, which can take place whilst still at school.
• Group interventions to reduce the sense of isolation and where young people are able to help each other by sharing positive strategies.
• A flexible service which works collaboratively with young people.
• A limited in-person offer for those for with more complex presentations.

Our offer includes the wellbeing app, Lumi Nova**

Aimed at 7-12 year olds experiencing anxiety, Lumi Nova helps a family to work at its own pace to tackle anxiety and check in with a practitioner to help keep on track.
By working together and having a road map of what needs to happen to keep improving, our approach aims to help young people feel confident in managing their own emotional wellbeing and help parents/carers feel confident in supporting their children in this process. These are the building blocks for positive emotional wellbeing.

**About Lumi Nova: We are partnered with BfB Labs for their digital therapeutic game Lumi Nova for 7-12-year-olds with anxiety, providing a digital, person-centred alternative and expanding our offer to this age group. This intergalactic adventure game involves the child with their parent/carer selecting anxiety- or phobia-related goals and completing graded challenges to help them build confidence and empower them to learn to cope with their fears in a non-stigmatising way. Some challenges are in-game, and others happen outside of the game with appropriate safeguarding measures. The game auto-concludes after about 30 minutes of play each day. Staff will monitor the individual’s progress data through BfB’s secure online hub. There will be a follow-up session after 12 weeks of finishing to establish progress or whether additional support is required. Click below to read more.

Lumi Nova Flyer 

Lumi Nova – Parents Game Player Sections:

Guide for parents




About the Getting More Help team 

Our Getting More Help team has been adapted to include the benefit of a Navigator role. The Navigator follows the young person’s journey through our service and transition into other services to ensure that this runs smoothly. Where risk indicates a higher level of intervention the navigator liaises with other services including CAMHS, social care and the youth offending service.

This team provides our Community Mentoring services. For those most vulnerable young people and when it is felt that the young person would benefit from support integrating into the community; the young person is matched with one of our Mentors who works with them for up to a year to guide them and support them in all aspects of community life.

We also have a school mentoring service which works in selected schools within Bromley and in Twickenham and Essex. This service provides a mentoring service for children aged 7-18 in school. The volunteer school mentor works within a 6-session model, and this is reviewed through targeted goal setting. 


More about our Mentoring Service in the Community and in Schools

The Bromley Y Community Mentoring scheme supports young people who may benefit from longer term support. It involves being matched with an adult volunteer to have regular meetings in the community for a period of 6-12 months.

Mentoring meetings will depend on the needs of the young person and may take place in school or outside of school to engage the individual in activities which may interest them. We aim to match young people with a mentor who has similar interests, where possible.

The role of a mentor is to build a supportive, encouraging and trusting relationship with the young person that enables them to feel listened to and allows them to work towards any goals they may have. Young people may benefit from the scheme for a variety of reasons, such as ongoing difficulties with peer or family relationships, challenging home or financial situations, or struggles with social anxiety and communication.

Mentors work individually with each young person, but they can mentor up to two young people at any one time. It is normal to start with one young person before taking on another one after a few months. This service both in school and outside of school is funded through charitable donations and grants.

Mentoring At Bromley Y Poster

Bromley Y - Additional Services


The Link Programme

This is a partnership initiative with Anna Freud Centre to bring together education and mental health professionals to identify challenges in the locality. As a result of the COVID-19 pandemic these events are currently held remotely. Two free online sessions are offered to all state funded schools who are not involved with Trailblazer funded service in the first instance but will then be opened to up to SWS schools. This is funded by NHS England, via Anna Freud Centre.  


Our Work with Young Carers:

Bromley Well Young Carers provides support for children and young people from the age of four to nineteen who live in the Borough of Bromley and are in a caring role for a family member. Bromley Y has partnered with Bromley Well Young Carers to deliver individual therapeutic support to children and young people under their service. We also provide supervision to support staff in their role.  

Independent Registered Charity No. 291181 Company No. 1844941
Our Governance


17 Ethelbert Road,

Other Help Lines
  • Text Chat with Bromley Y 07480 635025
  • CAMHS Crisis Line 020 3228 5980
  • Childline 0800 1111
  • Samaritans 116 123
  • Saneline 0300 304 7000
  • HOPElink UK 0800 068 4141