Support We Offer

Once you have been assessed at Bromley Y, your practitioner will talk through the treatment options they believe will help most or, they may decide that another organisation could help you better and they would discuss this with you.

Below is a list of the types of support we can offer.

Groups & Workshops
Under 11s Work
Over 11s Work
Children Looked After
School Interventions
Consultancy & Supervision

Groups & Workshops

Groups and Workshops
Our group work and workshops aim to educate both Parents and Young People about taking care of your own and other’s wellbeing.

Through education we hope to build resilience and provide support to develop coping strategies for specific issues. The groups also offer a valuable opportunity to connect with others who are having similar difficulties.
The offer of groups varies throughout the year. Here are some examples of groups we may provide:

• Helping your Child with Fears and Worries
• Anxiety and Low mood in Adolescents
• Young person Anxiety and Low mood
• Exam Stress Workshops

Under 11s  Work

Getting help for under 11s
Our work with primary age children begins with assessment and involves working closely with parents/carers and external agencies collaboratively to help understand the presenting areas of concern. At assessment, we aim to obtain as much information as possible from a child's early years. We consider possible attachment difficulties through this process, and also look at social and environmental factors which may be impacting on the child and/or their family.

We offer a space for parents/carers to share their worries, feel held and listened to. Together we then explore support that may be available, however, this may not be with our service in the first instance. During the assessment we will also offer some strategies around understanding the child’s behaviour/emotional needs and give some suggestions on how to manage this.
Our process focuses on early intervention; helping parents to feel empowered and able to try new ideas prior to any other help being offered or onward referrals to paediatricians/CAMHS.

Parents with under 5’s are recommended to liaise with their health visitor and we will also help link with early year’s education settings, if we feel appropriate, to explore the most suitable help based on the information we have.

Direct work with children under 8 is rarely offered but we are able to track change through our early assessment and identify help for parents in the first instance and monitor areas of concern so that appropriate intervention is offered in a timely manner.

Support may be offered through our Guided Self-Help Programs or groups and workshops run by Children’s Wellbeing Practitioners, which will help parents/carers understand the presenting issues to enable them to help their child.
A key aspect in our work with primary age children is linking with their school and any other practitioners/agencies involved. This enables us to form a clearer picture of their needs, external support available or being provided and to ensure that we work together to hold the child in the centre of the process.
Our links with schools and other services ensure that a child and their family are able to feel supported and have a point of contact while waiting to start treatment.

Over 11s  Work

Our Work with Over 11s
Working with service users over 11 years of age involves working from a ‘young person’ centred perspective. Working alongside the young person to plan with them and make decisions together about things that affect them. The aim being to encourage young people to be active partners who work with practitioners and other adults in their life to bring about change and build resilience.

This approach begins at the referral stage as we accept self-referrals from young people if they are 16+ years old or ‘Gillick competent’. If a young person under 16 years old is ‘Gillick competent’ they are able to consent to receiving treatment with or without their parents’ permission.

For more information: 

At assessment the practitioner aims to begin creating a relationship with the young person to understand their view of the difficulties and the environment around them. The young person’s parent/carer will also be included in the assessment process, where appropriate.

The most common difficulties that service users over 11 present with are anxiety and depression, however an important role of our work with this age group is to manage risk around self-harm and suicide. We perform Risk Assessments at the Initial Assessment and also ‘Safety Planning’ with the young person and people around them to ensure they feel better supported and the safeguarding risk is held in mind.

Adolescence can be a difficult time and we take these developmental changes into account during our assessments and treatments with over 11s. This is a time where significant mental health problems can emerge and we look out for these, providing appropriate treatment and onward referrals if required.

We develop a partnership with young people where they feel held, listened to and able to share their concerns. This partnership helps them feel to motivated to engage with the service and potentially set goals for improving their wellbeing.

Children Looked After

Our work with Children Looked After and Children Leaving Care

At Bromley Y we have a needs-led approach to our work with Children and Young People. In this approach we recognise Children Looked After (CLA) and Children Leaving Care (CL) as having priority needs and we offer a priority service which includes:

• Priority assessment and treatment - this means: priority assessments, priority referral to CAMHS, faster allocation to treatment lists and a priority treatment offer once on a treatment list at Bromley Y. Meaning shorter waiting times for CLA and CL with better access to the right treatment at the right time.

• As with all CYP, we are commissioned to triage CLA/CL within 72 hours of referral to the service, however with our daily triage system in place this means most referrals are reviewed earlier than this and often within 24 hours.

• Through our joint daily triage, we are able identify referrals as CLA/CL at an early stage and allocate quickly and according to current need.

• We offer interventions up to the age of 18 to all CYP; for Children Looked After and Children Leaving Care, our offer is extended to 25.

• Out of Borough (OOB) CLA/CL placed in Bromley can access Bromley services. The criteria for CLA/CL to receive Mental Health and Wellbeing support in Bromley is that they need to have a Bromley GP and Bromley post code.

Other support for CLA/CL from Bromley Y, includes:
• Specialised workshops for Foster Carers: ’Understanding your Child’s Fear’s and Worries.’ (based on a book by Cathy Creswell).

• Workshops and advice for Young Person’s Advisors (CYP’s) around supporting young people with Anxiety or Depression and making referrals to BWS are also available.

• Bromley Y sits on the local CLA/CL Forum and reports to the Bromley Corporate Parenting Board for Children Looked After and Children Leaving Care.

• A new Health and Wellbeing Subgroup, which meets quarterly, was formed to address the key components of the Bromley CLA/CL Action Plan to improve service for CLA/CL in the Borough.

• Bromley Y aims to improve access and Provision of Wellbeing Services for CLA/CL age 16-25, transitioning to adulthood. Focus areas of support being: Developing life skills, Building Social networks, Building resilience.

• We keep these goals in mind when working with Children Looked After or Leaving Care. To ensure we are supporting this group of children adequately we feedback about our work to the Bromley Corporate Parents Board as part of the Health & Wellbeing Sub-group meetings. We also report to London Borough of Bromley about our work with CLA with hopes of improving our provision.

• In response to an absence of service for CYP age 18-25, in including CLA/CL, Bromley Y has extended its wellbeing intervention offer to 25 with SEND, (this includes CLA/CL).  


Our work with Children and Young people with Special Educational Needs and Difficulties (SEND) & EHCPs

When working with Children and young people with Special Educational Needs and Difficulties (SEND) our Wellbeing practitioners to take these into account at all stages including referral, assessment, and treatment. Bromley Y staff have specialised training in these areas and will regularly use this in their work.

We make many onward referrals for Children and Young People with SEND to organisations such as Bromley MENCAP, CASPA Bromley, Information, Advice and Support Service (IASS) and The Inclusion Support Advisory Team (ISAT).

If it is felt the needs of the child or young person are too complex for early intervention and the support Bromley Y can offer, then a referral to Bromley CAMHS will be made. For children and young people with an EHCP in place, a referral would be made to the Complex Needs Team.

School Interventions

Our Work in Schools and Other Organisations

Bromley Y offers a number of interventions in schools some of which are provided by the School Wellbeing Service under the Trailblazer scheme and other tailored interventions which can be bought-in by all schools in Bromley.

We also offer Consultation, Advice and Supervisory services to schools and non-educational organisations. For more information please email

School Wellbeing Service (for Trailblazer Schools)

COVID19 update - Most of the interventions listed below have now been tailored to allow remote provision.

The School Wellbeing Service (SWS) is part of a government initiative to improve access to mental health support to young people with the provision of Mental Health Support Teams in schools across the country.
We provide early intervention support to pupils, parents and staff delivered by our qualified Wellbeing Practitioners (WPs) and Educational Wellbeing Practitioners (EWPs).

All referrals are made via the school with consent from the parent/carer. Any support offered is discussed with the parent/carer before it starts.

If you have any questions about the School Wellbeing Service or our latest remote interventions please email

School Wellbeing Service (Trailblazer) Support to schools includes:

· Universal Workshops and Assemblies - to whole year groups, staff and parents focusing on maintaining positive emotional wellbeing e.g. managing fears and worries, managing exam stress and changing from primary to secondary school.

· Targeted Group Work - for smaller groups of students who would benefit from more focused strategies around low mood and anxiety over 4-6 sessions
· One to one intervention - short term, early intervention for young people who are struggling with specific difficulties.
· Professionals Meetings - all schools have a named SWS Bromley Y practitioner who they will meet and liaise with on a regular basis to discuss how best to support their school population with their wellbeing.

Currently the School Wellbeing Service is working with 48 primary, secondary and specialist schools in Bromley supporting students in Yr 4 to Yr 11. 

Buy-in Services (Traded Services) for all Schools and other Organisations

Bromley Y provides bespoke, tailored services that can be bought in by schools and organisations working with young people and their families who want to provide therapeutic mental health wellbeing support to their young people.

The services that can be bought in are:

• In-house wellbeing service: a school-based practitioner to work with pupils on an annual contract during term time. These practitioners can support students to build resilience and support their wellbeing. Referral issues include low mood, anxiety, problems in family or peer relationships, self-esteem and many more.
• Workshops: universal groups providing psycho-education and support on emotional wellbeing or anxiety. Our practitioners will deliver the workshops on site for parents or young people to attend.
• Consultation and supervision: We can support professionals with advice and supervisory services around their work with young people  

Currently we are providing this service to a number of primary and secondary schools in the Bromley borough. We also provide consultation supervision to non-educational institutions.

If you would like further information on any of the above services please contact: 


What is mentoring?
Our mentoring scheme supports young people who may benefit from longer term support, beyond therapy. It involves being matched with an adult volunteer to have regular meetings in the community for a period of 6-12 months. Mentoring meetings typically involve things like enjoying a walk outdoors, getting a hot drink or food together, or an activity i.e. bowling/table tennis. We aim to match young people with a mentor who has similar interests, where possible.

What is a mentor?
The role of a mentor is to build a supportive, encouraging and trusting relationship with the young person that enables them to feel listened to and allows them to work towards any goals they may have. Young people may benefit from the scheme for a variety of reasons, such as ongoing difficulties with peer or family relationships, challenging home or financial situations, or struggles with social anxiety and communication.

Mentors work individually with each young person, but they can mentor up to two young people at any one time. It is normal to start with one young person before taking on another one after a few months.

Could I be a mentor?
The mentors on the scheme are not mental health professionals, but come from a variety of backgrounds, with a diverse range of life experience and interests to share with young people. Our mentors have come from business, education, charity, transport and trainee counsellors. Some mentors are retired, or stay-at-home parents and some mentors do not have children of their own.

Our mentors are all 25 years of age or older. They may have worked with young people before in a personal or professional capacity, but they all share a desire to help young people move on positively with their lives.

What is it like being a mentor?
Here is what James had to say about his experience of being a mentor:

Q Why did you want to become a mentor and why?
“I looked at as an opportunity to channel some positive energy into my own personal life. The chance to help some younger people who might have similar issues (or different) that I had in my teens was an excellent opportunity.”

Q Did you have any reservations about it initially? How did you overcome these?
“Certainly, nerves surrounding the reaction from the young people and what to expect. Nerves surrounding whether I would say the right thing or be able to help. Just “going for it” and “trusting my instincts” helped to overcome those nerves.”

Q What are the more challenging parts of the role?
“Frustrations. Having high expectations which rapidly have to be recalibrated as time moves on. Remembering you yourself were a teen once is very helpful with this.”

Q What do you enjoy about it? What benefits are there for you within the role, personally?
“Little ‘wins’ and the feeling of doing something positive. My mentoring meets usually consist of a ‘walk and a talk’ and I find that really positive for my own mental health, as much as for the young people.”

Q Would you recommend the role?
“Absolutely, and actively have done in the past.”

What is it like being a mentor?
Here is what Alison had to say about her experience of being a mentor:

Q Why did you want to become a mentor and why?
“I had some free time and was keen to use my skills and experience to become a mentor with Bromley Y and support young people who needed someone to talk to. I also knew that becoming a mentor would be valuable for me personally in terms of developing new skills, and understanding if it is an area I would like to become further involved in.”

Q Did you have any reservations about it initially? How did you overcome these?
“I wasn't sure how it would work in practice in terms of meeting up and how this would fit with my own family life, and seeing how the relationship would develop and conversation would flow, but in each case I've just taken a relaxed approach and it has naturally worked out with the young person. I was also concerned about the safety of young people and wanted to make sure I felt prepared to handle different situations I might find myself in, but the training helped with this.”

Q What are the more challenging parts of the role?
“Although it is designed to be a year-long arrangement it can feel a bit loose or unstructured within this, so it is good to think about the purpose of it from the young person's perspective and to work with them to identify goals to work towards. It can also be challenging to understand how they work, think and communicate, but this just takes time, care and patience.”

Q What do you enjoy about it? What benefits are there for you within the role, personally?
“I think it is an amazing privilege to build a relationship with a young person and to have them share things with you that they may not discuss with anyone else. To see a young person smile, laugh or just be themselves in your company when you know they have overcome some intense personal challenges is deeply satisfying. I also enjoy getting to know the things that young people are into, and I think it has made me a better person and parent!”

Q Would you recommend the role?
“I would definitely recommend mentoring, especially with Bromley Y, as they are very attentive to training, matching mentor and mentee, and supporting the mentors through regular supervision. It is a wonderful growth opportunity for individuals and a very tangible way to make a difference with young people in the local community.”

How does it work?
Our small team of mentors support approximately two young people each, which involves a commitment of roughly 8 hours a month. Background, DBS and reference checks are completed, and mentors must undertake training provided by the service for the role.

There are also compulsory group supervision sessions, every 4-6 weeks, lasting 1.5hrs. They are run by Bromley Y staff members of the mentoring team.

How can I become a mentor?
If you would like to find out more about the mentoring scheme or are interested in becoming a mentor, please We are currently reviewing our recruitment process and we would be very pleased to hear from you.

This is what one of our young people said about his experience of having a mentor:
“The Bromley Y mentoring scheme has been a tremendous help for me. The scheme has allowed me to open up to someone new who I knew wouldn’t judge me or try to use the information I gave them against me.
I found speaking to my family and friends about the things going on in my life difficult because often they failed to understand the situation properly or took it the wrong way. With a Bromley Y mentor I was able to discuss these issues and they would instantly understand and encourage me to find ways to deal with the things that were not going so well for me in life.

Since having a Bromley Y mentor, I feel that I have become: more confident, more able to solve problems on my own, and more comfortable in myself. In fact, I would go so far to say I have made a friend out of the mentoring scheme, the scheme is really that casual and fun! For these reasons and more, I would definitely recommend the Bromley Y mentoring scheme to anyone!”

Consultancy & Supervision

Our Work in Schools and Other Organisations

Bromley Y offers a number of interventions in schools some of which are provided by the School Wellbeing Service under the Trailblazer scheme and other tailored interventions which can be bought-in by all schools in Bromley.

We also offer Consultation, Advice and Supervisory services to schools and non-educational organisations. For more information about this, please contact Sam Reynolds, Operations Manager on

Independent Registered Charity No. 291181 Company No. 1844941
Our Governance


17 Ethelbert Road,

Other Help Lines
  • Text Chat with Bromley Y 07480 635025
  • CAMHS Crisis Line 020 3228 5980
  • Childline 0800 1111
  • Samaritans 116 123
  • Saneline 0300 304 7000
  • HOPElink UK 0800 068 4141