Policies and Procedures 

Our Trustees ensure that we have policies and procedures in place which govern how we operate, ensuring we are meeting our legal requirements and can maintain a consistent and transparent approach to all our work.
These policies are reviewed annually by our Trustees. 

Our policies and procedures are divided into three areas:

Organisational policies
which include Health and Safety Policies, supervision policy and employment policies and procedures for staff

Finance policies
 to ensure we are meeting our legal and charity requirements on finance and protecting public monies.

Service policies
 which include our safeguarding policies, data protection policies and access policies.

Our organisational and finance policies and procedures are internal documents, but our service policies are available here:


READ our Privacy Notice

Data Protection Policies and Procedures: These policies cover all our activities and processes that use personal information in any format. It relates to all our staff and others acting for or on behalf of Bromley Y when accessing personal information. This policy applies in conjunction with specific procedures and guidelines, which are also available at this page. Read More


There are two Safeguarding policies, in line with the guidance from Bromley Safeguarding Boards for Children and Young people and the Safeguarding Board for Adults;


Safeguarding Policy and Procedures for Children and Young People which outlines our commitment to the welfare and the safeguarding of children and young people within all the activities we undertake. Safeguarding is about embedding practices throughout our organisation to ensure the protection of children and young people wherever possible.
Read More

We audit our implementation of this policy through regular audits which are available on this site (Link to safeguarding audits page)  

Safeguarding Policy for Vulnerable Adults, the purpose is to outline the duty and responsibility of all our staff, volunteers and Trustees in relation to Safeguarding Vulnerable Adults as all adults have the right to be safe from harm and must be able to live free from fear of abuse, neglect and exploitation.
Read More

Complaints Policy: We aim to provide the best possible service, but if we should, in your opinion, fall short of the high standards we set, there is a redress procedure described in the policy which you can use. We value service users’ thoughts and feelings and welcome constructive criticism as an opportunity to learn. Staff will listen and take a note of any complaints in a non-judgemental and courteous way and will apologise if they are in the wrong.
Read More

Access Policy: This policy sets out the criteria for eligibility to use our services and what you can expect
Read More

SEND Policy: Special Educational Needs & Disabilities
Read More

Equality and Diversity Policy: This policy details our commitment to meeting the needs and aspirations of service users and communities in a fair, respectful, and proportionate manner. Our approach to diversity and equality is to promote inclusiveness by recognising that anyone, can make a positive difference in the achievement of the organisation’s vision and in the wider society.

Read More

Sustainable Environment Policy: This policy details our commitment to working towards sustainable development by meeting the needs of the present without compromising the interests of future generations. Staff are required to support this policy in their everyday work. Read More 


Independent Registered Charity No. 291181 Company No. 1844941
Our Governance

Address

17 Ethelbert Road,
Bromley
BR1 1JA

Other Help Lines
  • Text Chat with Bromley Y 07480 635025
  • CAMHS Crisis Line 020 3228 5980
  • Childline 0800 1111
  • Samaritans 116 123
  • Saneline 0300 304 7000
  • HOPElink UK 0800 068 4141